Shipping policy

Every 3dcraftum item is 3D printed to order, just for you.

Production time

Please allow 3–5 business days for us to print, assemble and quality-check your order before it ships. Custom color orders are printed in the exact colors you chose and follow the same production window.

Where we ship

We currently ship to Canada and the United States. Shipping options, rates and estimated delivery times are shown at checkout. Once your order ships, you'll receive a confirmation email with tracking.

Order changes

Because items are printed to order, we can only change or cancel an order before printing begins — contact us as soon as possible after ordering and we'll do our best.

Lost or delayed packages

If your tracking hasn't moved or your package seems lost, contact us and we'll work with the carrier to sort it out.