Refund policy

We want you to love what we print. Here's how returns work at 3dcraftum.

Standard items — 30 days

Standard (non-custom) items can be returned within 30 days of delivery, unused and in their original condition. Once we receive and inspect the return, we'll refund your original payment method. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Custom color orders — final sale

Items printed in custom colors you selected are made uniquely for you and can't be restocked, so they are final sale — except when something is wrong with them (see below).

Damaged, defective or incorrect items

If anything arrives broken, misprinted, or not what you ordered — custom or not — contact us with a photo and we'll make it right with a free replacement or a full refund. No fine print.

How to start a return

Reach out through the store's contact options with your order number and we'll take it from there.